FAQs and Policies
Shipping
What are your shipping rates?
Our postage rates are calculated based on the size, weight, and destination of the parcel. You can view the estimated postage cost in your shopping cart before finalising your purchase.
How long does delivery take?
Delivery times vary based on your location and the postage method chosen. Standard delivery typically takes 2-5 business days, while rural areas may take longer.
Do you ship internationally?
Yes, we ship to several countries worldwide. You can check availability during checkout. For international orders over 15kg, customers need to arrange freight. We will advise the weight and dimensions once ready for dispatch. Demurrage fees may apply for holding orders in our warehouse if arranging your own freight.
Can I track my order?
Yes, once your order has been dispatched, we’ll send you a confirmation email with a tracking number to follow your parcel’s journey.
What shipping carriers do you use?
We use New Zealand Post and Fastway for shipping within New Zealand. For palletised orders, we use Toll and Mainfreight.
Ordering
How do I place an order?
Add the items you wish to purchase to your shopping cart and proceed to checkout.
Can I change my order after I've placed it?
If you need to change your order after placing it, please contact us immediately. Restocking fees may apply for special-order parts or stock transfers.
Can I cancel my order?
To cancel an order, contact us as soon as possible. A 20% restocking fee applies to all cancelled orders.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact us for more details.
Products
What products do you sell?
We sell a wide variety of hydraulic parts and equipment. If you require something specific not listed on our site, please contact us to check availability through our supplier network.
Where can I find more information about a product?
Detailed information about each product is available on the product page or by contacting us.
Do you have a size guide?
Yes, size guides are available on the relevant product pages.
Payment
What payment methods do you accept?
We accept credit/debit cards, PayPal, and bank transfers.
Is it safe to use my credit card on your website?
Yes, we use secure payment gateways to encrypt your data.
Do you offer financing or instalment payment options?
No, we currently do not offer financing or instalment payment options.
When will I be charged for my order?
You will be charged at the time of purchase.
Returns and Refunds
What is your return policy?
Our return policy lasts 30 days. Returned items must be unused and in their original condition. A 25% restocking fee applies.
How do I return a product?
Contact us with your order number and reason for return. We will provide a return authorisation and instructions.
When will I receive my refund?
Refunds are processed within 14 business days after the returned product is inspected and approved.
Can I exchange a product?
Yes, unopened items in their original condition can be exchanged. A 25% restocking fee applies.
Customer Service
How can I contact your customer service team?
Email us at sales@engmattec.co.nz or call us at +64 022 035 2415.
What are your customer service hours?
We are available from 8:00 AM to 5:00 PM (NZT), Monday to Friday.
Do you have a physical store?
We primarily operate online but offer a collection point. Over-the-counter pricing and processing fees apply.
Privacy Policy
Read our Privacy Policy to learn how we protect your data.
Terms of Service
Read our Terms of Service for more information about using our website and services.